Shipping policy

Thank you for shopping at BC Outlet! We aim to process and ship your orders as quickly as possible. Because we operate on a fast-paced weekly drop model, please review our shipping guidelines below.

1. Processing & Dispatch Times

  • All orders are typically processed and dispatched within 1 to 2 business days (excluding weekends and bank holidays).

  • You will receive a notification email containing your tracking number as soon as your order has shipped.

2. UK Shipping Rates & Delivery Estimates

We currently ship across the United Kingdom. Shipping charges for your order will be calculated and displayed clearly at checkout.

Please note: Delivery times are estimates provided by our couriers and are not strictly guaranteed.

3. Free Local Pickup (Birmingham Store)

Save on shipping by collecting your order directly from our physical location!

  • How it works: Select the "Local Pickup" option at checkout.

  • Timeframe: Your order will usually be ready for collection within 24 hours. We will send you an email as soon as it is ready.

  • Collection Address: Big Clearance, 192 Slade Rd, Erdington, Birmingham, B23 7RJ.

  • Pickup Hours: Every Day from 12:00 PM to 7:00 PM (Closed on Thursdays).

  • What to bring: Please bring your order confirmation email (digital or printed).

4. Damaged or Lost Packages

BC Outlet is not liable for products damaged or lost during transit if handled incorrectly by the courier. If you receive your order damaged, please contact the shipment carrier or our support team immediately at bigclearance192@gmail.com with your order number and photos of the packaging so we can help you file a claim.

5. Incorrect Shipping Addresses

Please double-check your shipping details before finalizing your order. We are not responsible for orders delivered to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the buyer will be responsible for any additional shipping fees to resend it.